Voluntary Exit Scheme - Problems with the Closing Date

PCS is aware of several problems that members have regarding the ongoing voluntary exit scheme. 

The closing date for members to accept or reject the offer is today 6th December. However PCS is aware of some members who have yet to receive a quote and other members who have been disputing their quotes with MyCSP and have not been able to resolve their query.
PCS has raised these issues as a matter of urgency with DWP management.

No Quote received

Everyone who has applied to this exit scheme should have received a quote for MyCSP on 25th November. Members then had 12 days until 6th December to decide to accept or reject the offer.
It has become clear that MYCSP has been unable to cope with the volume of quotes that it has been asked to supply. This has resulted in some members receiving their quote much later than 25th November. There are even some members who have still not received their quote even though today (6th December) is the last day that they are expected to make their decision to accept or reject it.
Clearly this is an intolerable position and no member should be expected to make such vital life changing decisions with inadequate information. PCS has raised this with DWP management who have now agreed that anyone who receives their quote late will be given 10 working days to consider that quote, even where the quote is received after the closing date of 6th December.

Disputes over quotes

Some members have been disputing their quote with MyCSP, either because the quote is significantly lower or in some cases higher than they had expected it to be. In many cases their disputes have been resolved by MYCSP allowing the members to make their decision in advance of the closing day. However PCS is aware that there are some members who have not been able to resolve their dispute over their quote in advance of the 6th December 2013.
PCS has also raised this with DWP management. They have agreed that anyone who finds themselves in this position should ask to have their case referred to DWP Strategic Resourcing who will consider, on a case by case basis, whether to allow an extension to the 6th December closing date. Contact details of how to refer such cases to DWP Strategic Resourcing should have been circulated to members with outstanding queries. Where this has not happened members should contact line managers as soon as possible.
PCS has also secured from management an assurance that they will look sympathetically at any case where a member has signed to accept their initial MyCSP quote, but who then receives a significantly lower final quote from MyCSP. Such cases should be very rare but this management assurance does provide some safeguard for members who find themselves in this position.
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