Makerfield Newsletter – Summer 2014
PCS Conference Update
Motions submitted by Makerfield members were debated at PCS Conference with mixed results . Our motion (A138) seeking adherence to the Contact Centre Agreement (CCA)in respect of job security for AA members was opposed by the DWP Group Executive as it was '..anecdotal and too prescriptive..' The announcement on 12/06/14 to declare 140 AAs surplus vindicated our branch motion and showed that if anything our deadline was too lenient.
Following the opposition to motion A138 Wigan Branch tactically withdrew motion A140 as this was also being opposed by the Group Executive for similar reasons . This meant that motion A141 identical to motion A140 (but without deadline) was not opposed and was passed. The instruction from this motion is : Conference therefore instructs the GEC to negotiate the following start and finish time voluntary flexibilities: a) Twenty minutes pre scheduled start time to undertake non-telephony work, log-in and become ready to take telephone calls, and b) Twenty minutes post scheduled finish time to log-off and undertake non-telephony work.
PCS Diaries are to be reintroduced from this year . Wigan Branch was one of dozens to submit motions on this subject and it was overwhelmingly passed at National Conference .
Contact Centre issues
PCS met with CCM and asked that the appointment template be withdrawn as it is nowhere to be found in DWP Policy & Procedure and goes against the spirit of the CCA. This could not be resolved and was escalated - the reply received was that it is to ensure consistency but should not be intrusive. Let us know if you have any concerns that this is not the case.
PCS have been assured the early finishes do still exist. Please copy in the inbox (include screenshots) with any of your requests and do the same for 15 minute overrides .
PCS needs your feedback in respect of DETPs (what used to be the extra days for underlying conditions). PCS consider that any meeting concerning DETPs, whether it be for the award, increase or decrease of DETPs to be a formal attendance meeting and as such members must be given 5 days notice of these meetings and have the chance to be represented. Let us know if you feel this is not happening.
Just to clarify PCS are available for advice on all these and many other matters and this time is official time and should not be in your own time. Any problems contact us.
DRT
PCS are meeting with Ian Mason on a regular basis. We have found these meetings to be constructive so far.
PCS Makerfield are : FFW - Steve Barlow,David Bradshaw,Toni Matthews & Amelia Prunty. FFE - Simon Dalfen. GFE – Nina Laithwaite. GFW – Lorraine Birkett.
You can hand completed Direct Debit forms to any rep.
No comments:
Post a Comment